vlag:The 80/20 rule and the customers you can't afford to keep

0:10 The Pareto Principle
4:20 Apparently some businesses just don't pay bills
9:00 Freelancers must always be trimming the fat
10:00 "High Touch" customers are not worth it
11:40 Nice customers finish last. This needs to change.
12:30 "What is actually important" Question for the ages
14:00 Young me: "I'll accept ALL the work!"
16:55 The most important thing: Learn your lesson.